As retail becomes more competitive and new disruptors enter the market, customer experience is now one of the biggest differentiators.
Digital has the capacity to integrate operations, technology, and human interaction, to help you improve the customer experience and grow your retail business.
Many retailers are unclear on how to counteractdisruption, citing resources, expertise and skills, scalability, and lack of direction as obstacles.
Digital is changing every aspect of our lives, including how we shop and do business.
Independent and mid-market retailers in Canada are facing big changes — and big challenges — on multiple fronts.
Regulations &Global Opportunities
Personalization expectations, loyalty and retention, frictionless retail
Mobile and omnichannel retail, AI-enabled automation, blockchain
Disruptors/non-traditional competitors, market polarization, international entrants
Cybersecurity/privacy risks, taxation, tariffs, expansion
How can retailers protect and grow their business?
Digital transformation is not just for the big players. It has the potential to help you:
Grow revenue and improve margins
Improve customer engagement and loyalty
Compete more effectively and reach new markets
Increase efficiency and manage/reduce operational costs
BDO’s digital transformation services
Canada’s retail industry is undergoing a revolution. It’s vital to make a long-term plan for growth and digitally reimagine your business — or risk getting left behind.
We can help retailers grow and transform through:
Digital and business strategy development
Identifying and prioritizing opportunities
Assessing and managing risks
Implementing digital solutions
Our approach to digital transformation is scalable for mid-market and independent retailers across multiple subsectors:
Digital Business Strategy
Aligning transformative technology initiatives with an overall business strategy focused on growth and customer experience.
Improving performance and efficiency related to store operations, back-office systems and procedures, and the supply chain.
Advising on change management and digital adoption, to help you engage your employees and strengthen your workforce.
Implementing IT infrastructures and digital tools that are integrative and support growth, while mitigating risk.
Retail is undergoing a fundamental shift. Customer expectations are relentless and ever increasing. Retailers of all sizes must embrace digital transformation to remain competitive and relevant.
BDO’s extensive understanding of the retail industry and digital best practices can help retailers achieve their goals, such as:
Deploying a digital strategy to help improve your business model.
Selecting the right technologies for sales and customer engagement.
Finding cost-effective ways to produce meaningful business intelligence.
Implementing financing and change management strategies to get the most out of digital investments.
BOB MCMAHONNational Retail & Consumer Business Leader905email@example.com
KYLE HULMENational Leader of Digital Strategy416-815-3017 firstname.lastname@example.org
ERIC MATUSIAKNational Retail Leader905-283-4625 email@example.com
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