1

Own your mistake

Be clear as to what happened, why it happened and how you’re going to make sure it never happens again. Understanding goes a long way towards forgiveness, and in this case, humility is definitely a virtue.

The worst thing you can do is point the finger.

2

Find the operational weakness

It could be a process. It could be a partner. It could be an employee. It could be you. Have an open mind as you investigate. Be sure to capture your findings and disseminate them to the right people: both the affected parties and any stakeholders who might be asked questions about it.

3

Make a good faith offer to fix it

Recognize who was put out and make honest amends. You’d be surprised how far a coffee gift card will go. But only offer it after a solution is implemented. You don’t want anyone thinking you’re not fixing the problem.

4

Consider professional payroll services

One too many mistakes could lead to mass attrition, business disruption, or even a lawsuit. Take the threat of “what if this happens” off the table by passing your duties off to experts.

1

Own your mistake

Be clear as to what happened, why it happened and how you’re going to make sure it never happens again. Understanding goes a long way towards forgiveness, and in this case, humility is definitely a virtue.

The worst thing you can do is point the finger.

2

Find the operational weakness

It could be a process. It could be a partner. It could be an employee. It could be you. Have an open mind as you investigate. Be sure to capture your findings and disseminate them to the right people: both the affected parties and any stakeholders who might be asked questions about it.

3

Make a good faith offer to fix it

Recognize who was put out and make honest amends. You’d be surprised how far a coffee gift card will go. But only offer it after a solution is implemented. You don’t want anyone thinking you’re not fixing the problem.

4

Consider professional payroll services

One too many mistakes could lead to mass attrition, business disruption, or even a lawsuit. Take the threat of “what if this happens” off the table by passing your duties off to experts.

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